Support Portal
English (US)
- We're sorry, the Information Services Helpdesk is currently closed and will re-open on Monday for support at 8:30am PDT
You can also request support by emailing helpdesk@cascadia.edu.
Thank you for your patience,
Cascadia College Information Services Team
Important Messages
- Welcome to Cascadia College's Remote Support and Chat Portal. Please provide the Session Key provided to you by Information Services staff if you have one. Otherwise, please fill out the Issue Submission form and someone will be with you as soon as possible.
- If you are experiencing issues creating or managing your UW NetID, the following work-arounds are recommended:
- Some browsers aren't working due to an expired/bad security certificate and will give a warning. Switching to Chrome may let you bypass that if you would like to. When you get the page that says "Your connection is not fully secure" click on the "Advanced" button and "Proceed to idp.student.cascadia.edu(unsafe)" Cascadia IS does not recommend this practice for other sites.
- If you are still unable to authenticate on personal, or external computers, we suggest you log in to a View and try from there. Cascadia students and employees can access the Views at: https://desktop.cascadia.edu If you need more expansive information on how to log in on Cascadia's Views, please see help documentation found on http://www.cascadia.edu/services/computing/accessingaccounts.aspx
Additionally, you can request a support session below to be connected to a Cascadia IS Staff member. - Some browsers aren't working due to an expired/bad security certificate and will give a warning. Switching to Chrome may let you bypass that if you would like to. When you get the page that says "Your connection is not fully secure" click on the "Advanced" button and "Proceed to idp.student.cascadia.edu(unsafe)" Cascadia IS does not recommend this practice for other sites.
